Privacy policy

Last updated: 2026-09-17

This policy explains what information Cargo Track ("we") keeps in the Cargo Track system and app, why, and what you can ask us to do with it.

What we keep

Customer details our staff enter when you ship with us: your name, company name, phone and WhatsApp numbers, email, address and city.
Details of your shipments: goods description, container and bill of lading numbers, origin and destination, dates, status updates and documents such as invoices or packing lists.
If we create an app login for you: your phone number, your password (stored only in scrambled, one-way form - nobody at our company can read it) and the time you last signed in.
For staff: name, username, phone, password (scrambled the same way) and a log of changes they make.

The app does not read your contacts, photos, files or location. The only exception is when a staff member chooses to take or attach a photo of a shipment document.
We do not use advertising, analytics or tracking cookies, and we do not sell or rent your information to anyone.

To move your cargo, keep you informed of where it is, and prepare invoices and statements.
To let you see your own shipments - and only your own - when you sign in.

The system is only reachable over an encrypted (HTTPS) connection.
Repeated wrong passwords or tracking lookups are blocked for a while. To do this we record the internet (IP) address of failed attempts. These records are used for nothing else and are cleared automatically, normally within a day.
The public tracking page needs both the tracking code and the last four digits of the customer's phone, and never shows names, phone numbers or prices.

We use a single cookie to keep you signed in and remember your language. It is deleted when you close the app or browser, or when you sign out.

Our hosting provider stores the system and its data on our behalf.
Shipment maps are drawn with OpenStreetMap, and the map program is loaded from Cloudflare's cdnjs. When you open a map, your device fetches map images from those services, which see your IP address. They receive no customer or shipment details from us.
We share shipment details with shipping lines, customs and transport companies only as far as needed to deliver your cargo, or when the law requires it.

Shipment and invoice records are kept for as long as we need them for our business and for accounting and legal requirements.
An app login can be removed at any time; your shipment records stay with our company records.

You can ask us to show you the information we hold about you, correct it, or remove your app login. Contact us using the details below.

Cargo Track

+964 750 000 0000

Erbil, Kurdistan Region, Iraq